A 99.9% Server Uptime
We have set up our cloud web hosting system using reliable hardware components and significantly tweaked software. Our administrators have installed a customized version of Security–Enhanced Linux on each of our hosting servers in order to guarantee the highest level of security and stability. We have set up several DoS prevention units together with highly effective firewall programs to make sure our network is invincible and secure.
All our Linux cloud web hosting packages plans come with a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on enterprise–class hardware delivered by Juniper. Furthermore, on each single router, we have placed a firewall with an intricate set of rules as a way to sift out all fishy requests.
As a result, in all our data centers – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not happy with our services, or if you think that they are inadequate, or if you decide that you need a Linux VPS packages rather than a cloud hosting account – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain total control of your domains even if you cancel your hosting account with us.
24/7 Technical Support
We’ve diligently handpicked each single member of our 24x7 support team to ensure that we can provide the best possible customer support you can possibly get. Each one of our technical support engineers has lots of years of experience dealing with web hosting accounts behind his back, so they know what they are doing. What’s more, they are at your disposal 24x7x365 – you will be able to call them at any time and they’ll reply back to you as quickly as possible.
Their average response time is well under 20 minutes, whilst with many other hosting providers you have to wait around for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be answered within one hour.