A 60–Minute Ticket Response Guarantee
Every single help request you send to us will be attended to within maximum 1 hour. If your ticket or email requires further assistance from a system administrator, we’ll without delay forward it and leave a comment to notify you that your case is being examined. If you take advantage of our Administration Services package, all of the server administration services included there will be executed at a time that is suitable for you.
A Top–Class Help Desk Service
We will be available to you 24–7–365 to answer any enquiries that you may have connected to our Web Control Panel or any of the applications that we have installed for you on the dedicated server. If you also require help handling server administration tasks, you can order our Administration Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and installation procedures
An Intuitive Help Area
We have equipped our Web Control Panel with a comprehensive knowledgebase, which features in–depth explanations of all its features and functions. Additionally, we have prepared exhaustive video tutorials that will further demonstrate to you how to perform a specific operation or solve a common issue. All the help articles and the tutorial videos are easily reachable from each section of the Web Control Panel through the Videos and Help buttons in the top right corner.