Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You will find nearly all the answers to your questions in the easy–to–navigate Help section included in your Web Control Panel. It features an extensive repository with regularly asked questions and detailed how–to articles written by our qualified help desk support staff.

  • Top quality support service

  • Tutorial Videos

  • We have compiled a selection of how–to video tutorials that detailedly illustrate how you can take care of a typical issue connected to your Linux cloud web hosting packages account. You will find the how–to video clips in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock customer care service and include a sixty–minute support ticket response guarantee. Our professional tech support engineers will be online for you 24/7 and will settle any issue that you could possibly stumble upon within less than one hour after the trouble ticket submission. In the majority of instances, an answer will be given to you in less than twenty minutes.