1 hour ticket response
Prompt support is our major task and this is the reason why we have a team of trained tech support engineers who are eager to offer a rapid solution to any question that you might have. Just post your support ticket from your Web Control Panel and we will reply back to you within 60 minutes in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute technical support ticket response time.
An Exceptional Technical Support Service
Our customer service staff members have broad experience in the Linux cloud web hosting packages realm and are capable enough to come up with a rapid answer to your problem. If, however, the matter at hand is not within the competency of a support technician, the tech support ticket will be forwarded to a developer or admin for further assistance.
An Easy–to–Navigate Help Center
In the Web Control Panel you will find an easy–to–navigate Help Center section where you can find quick suggestions on how you can use our services. You can find the answers to your questions in the F.A.Q. section, find more info in the web hosting account administration articles or watch the step–by–step video tutorials.