24/7 Customer Support in Cloud Web Hosting
We provide 24/7 billing, customer and technical support for our Linux cloud web hosting packages. Even if you aren't our customer yet and you have some questions, we can assist you without delay and provide the needed information, to give you a choice to make the best decision when you acquire your new website hosting account. We're available at any time, including holidays and weekends, and we provide numerous ways of communication to contact us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have several phone numbers around the world, therefore you can call the one that is closer to you. The max response time for the emails and your tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget about waiting for days and nights to receive assistance for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try out our support services even before you aquire a semi-dedicated server account from us since we have phone and live chat support for billing, pre-sales and common queries. Our representatives will assist you to choose the perfect package or offer you details about our servers, to verify whether the system requirements for your web sites are met. If you're an active customer, you'll also be able to get in touch with us via e-mail or through our ticketing system, which can be accessed via the Hepsia web hosting Control Panel. We guarantee that whenever you use these 2 methods of communication, you will get a reply within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the web hosting services of other service providers, even large ones, you will be able to compare the reply time because it usually takes a full day for them to handle a support ticket.