The availability of the customer and technical support that a cloud web hosting company offers will tell you a lot about the services which they provide too. When you are allowed to use only emails or tickets, you have almost certainly come across some reseller and not the actual website hosting supplier. If this is the case, you'll probably have to wait for several days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may need to get hold of the true website hosting company for additional assistance. When the provider offers several ways of communication with quick response time that are available at any time, they're almost certainly the top provider, not just a reseller. So you will receive prompt assistance and high quality support since they will have immediate access to the servers where your account is. No matter what the problem - technical or sales, it's generally better to be able to communicate with your web hosting company right away using your preferred way of communication.

24/7 Customer Support in Cloud Web Hosting

We provide 24/7 billing, customer and technical support for our Linux cloud web hosting packages. Even if you aren't our customer yet and you have some questions, we can assist you without delay and provide the needed information, to give you a choice to make the best decision when you acquire your new website hosting account. We're available at any time, including holidays and weekends, and we provide numerous ways of communication to contact us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have several phone numbers around the world, therefore you can call the one that is closer to you. The max response time for the emails and your tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget about waiting for days and nights to receive assistance for any kind of task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try out our support services even before you aquire a semi-dedicated server account from us since we have phone and live chat support for billing, pre-sales and common queries. Our representatives will assist you to choose the perfect package or offer you details about our servers, to verify whether the system requirements for your web sites are met. If you're an active customer, you'll also be able to get in touch with us via e-mail or through our ticketing system, which can be accessed via the Hepsia web hosting Control Panel. We guarantee that whenever you use these 2 methods of communication, you will get a reply within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the web hosting services of other service providers, even large ones, you will be able to compare the reply time because it usually takes a full day for them to handle a support ticket.