If you’ve purchased a hosting package and you’ve got certain questions regarding a given feature/function, or if you have come across some obstacle and you require help, you should be able to contact the respective tech support staff. All hosting providers use a ticketing system no matter if they offer other methods of contacting them along with it or not, since the most effective way to solve an issue most often is to use a ticket. This kind of correspondence makes the replies exchanged by both parties simple to track and enables the client care team representatives to escalate the issue if, for example, a server admin must intervene. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you’ll need to use no less than two separate accounts to touch base with the technical support staff and to actually manage the hosting space. Non-stop switching from one account to the other might be a headache, not to mention the fact that it requires quite a long period of time for the majority of hosting companies to process the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

In contrast to what you may find with a lot of other web hosting providers, the ticketing system that we use with our Linux cloud web hosting packages is included in the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t need to remember several logon credentials, since you will be able to manage your tickets and the web hosting account itself in one location. So, in case you have a question or bump into a challenge, you can contact our support team representatives instantaneously. Our ticketing system features an intelligent search option. This implies that even if you have submitted an abundance of tickets through the years, you’ll be able to track down the one that you want without any difficulty. You can also see knowledge base guides to solving common predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is more convenient to manage everything in a single location, which is the reason why we have incorporated a support ticket system into the custom Hepsia hosting Control Panel, which comes with each semi-dedicated server package. This will enable you to manage the correspondence with our help desk support staff along with your web content, which goes to say that you will not need to remember additional logon credentials for a different interface. You’ll be able to send a new ticket or to track down the status of an old one with no more than several mouse clicks while you’re browsing the content within your semi-dedicated account. Additionally, you can look through older tickets using a clever search filter or read relevant FAQ articles, which include solutions to commonly encountered predicaments. The inbuilt trouble ticket system is strictly monitored 24x7x365 with the maximum response time being only 60 minutes, so there will always be someone to help you out.