Integrated Ticketing System in Cloud Web Hosting
In contrast to what you may find with a lot of other web hosting providers, the ticketing system that we use with our Linux cloud web hosting packages is included in the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t need to remember several logon credentials, since you will be able to manage your tickets and the web hosting account itself in one location. So, in case you have a question or bump into a challenge, you can contact our support team representatives instantaneously. Our ticketing system features an intelligent search option. This implies that even if you have submitted an abundance of tickets through the years, you’ll be able to track down the one that you want without any difficulty. You can also see knowledge base guides to solving common predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more convenient to manage everything in a single location, which is the reason why we have incorporated a support ticket system into the custom Hepsia hosting Control Panel, which comes with each semi-dedicated server package. This will enable you to manage the correspondence with our help desk support staff along with your web content, which goes to say that you will not need to remember additional logon credentials for a different interface. You’ll be able to send a new ticket or to track down the status of an old one with no more than several mouse clicks while you’re browsing the content within your semi-dedicated account. Additionally, you can look through older tickets using a clever search filter or read relevant FAQ articles, which include solutions to commonly encountered predicaments. The inbuilt trouble ticket system is strictly monitored 24x7x365 with the maximum response time being only 60 minutes, so there will always be someone to help you out.