Should you ever face a problem with your website and be incapable of rectifying it yourself, ask the hosting company’s customer support team to assist you to bring the website back online. A swift resolution would be the perfect scenario, but lots of hosting companies respond within 24 hours or even more, particularly if you’re doing business with a reseller. Even if your problem can be solved with ease, your website may not function correctly or may not be available whatsoever for a lengthy interval, so you may lose potential clients as it’s highly unlikely that anybody will be inclined to return to a broken website. Thus, you have to make certain not only that you can touch base with your hosting company, but also that they can respond and assist you in a timely fashion. If an application update does not go as planned or you erase something unintentionally, for instance, the website must be restored promptly in order to prevent elongated unreachability.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can just forget about waiting around for hours and hours, or even one whole day, to obtain a response to an e-mail or a ticket. No matter when you touch base with us, we’ll help you within less than an hour with any pre-sales and technical enquiries that you might have. The fact is, our actual reaction time rarely exceeds twenty to thirty minutes. As we’re at your disposal night and day, you will always receive support in a timely manner and we are aware of how important that is in the e-world. Shortly after you contact us, we’ll respond to your queries. In case you run into any technical issue, we will solve it on your behalf, or we’ll give you all the necessary information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our technical support team reps will be at your service at all times and they’ll answer any ticket that you send through our web hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed no matter if you have a generic question concerning your semi-dedicated server or you bump into some difficulty and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available 24x7x365 to tackle any general, technical or billing issue. If you contact us about anything that is within our capabilities, we’ll resolve it before we respond, which means that you won’t have to wait for hours or days while the problem perseveres. If there’s something that you have to do on your end, we’ll give you the needed info – what possible solutions to try, what actions to take, etc.