One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can just forget about waiting around for hours and hours, or even one whole day, to obtain a response to an e-mail or a ticket. No matter when you touch base with us, we’ll help you within less than an hour with any pre-sales and technical enquiries that you might have. The fact is, our actual reaction time rarely exceeds twenty to thirty minutes. As we’re at your disposal night and day, you will always receive support in a timely manner and we are aware of how important that is in the e-world. Shortly after you contact us, we’ll respond to your queries. In case you run into any technical issue, we will solve it on your behalf, or we’ll give you all the necessary information if there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support team reps will be at your service at all times and they’ll answer any ticket that you send through our web hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed no matter if you have a generic question concerning your semi-dedicated server or you bump into some difficulty and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available 24x7x365 to tackle any general, technical or billing issue. If you contact us about anything that is within our capabilities, we’ll resolve it before we respond, which means that you won’t have to wait for hours or days while the problem perseveres. If there’s something that you have to do on your end, we’ll give you the needed info – what possible solutions to try, what actions to take, etc.